Cruisin'
Nothing about being a grandma today, just pictures of the cute little grandma car Brianna bought yesterday!
Brianna asked me to go with her to buy a car yesterday because I'm "meaner," which comes in handy when dealing with salesmen.
After several exercises in frustration with dealerships in the auto park -- one where I had to tell the salesman at one of the city's "reputable" dealerships, "We're reluctant to buy a vehicle that we don't even know the price of" as he continuously ignored my question of "So what's the sales price?" -- we went to CarMax. Where they post the prices on the car. Where there truly is no haggling. Where they gave Brianna $750 for her trade-in truck that we thought we'd be lucky to get $250 for.
Hands down, CarMax provided the best car-buying experience I've had in the past 30 years. Yeah, it's not a local dealership ("buy local, buy local") but it keeps local folks employed, and that's good enough for me.
Congratulations, Brianna. Enjoy your little PT Cruiser!
Thursday, September 3, 2009
Reader Comments (5)
I don' t like CarMax cluttering up my landscape but I've heard good things about it. You'll have to e-mail me the other dealership, but I can probably guess. Love the "grandma car"! So cute. We had a convertible one as a rental in Oregon a couple years ago. It was fun. I hope she enjoys it.
Woohoo! Congrats to Brianna for getting a new car. I hope she loves it.
Hi! My name is Chris and I am the social media PR rep with CarMax. I came across your post mentioning CarMax and wanted to thank you for taking the time to blog about your customer experience. I was very happy to read how we offered you the "best car-buying experience you've had in the past 30 years."
Although we aren't headquartered in your town, CarMax is committed to all communities where our Associates live through volunteer projects with local non-profits and regional grants from our CarMax Foundation. I hope your readers/friends will visit a CarMax store, or our website soon. Thanks for being a CarMax customer, we appreciate it.
Now, that really IS great customer service. Yay, CarMax!
Told ya: CarMax is good!